Privacy Policy
At Sanjus Publications, we value your trust and are committed to protecting your personal privacy. This Privacy Policy outlines what information we collect, how it is used, and how we keep it safe when you visit our website, order books, or interact with our team.
Information We Collect
When you interact with our website or place an order, we may collect the following details:
- Contact Information: Your full name, mobile phone number, WhatsApp number, and email address.
- Delivery Information: Door number, street address, locality, city, district, and 6-digit postal PIN code required to deliver your books.
- Order Details: The titles, classes, mediums, and quantities of books ordered, along with any order notes or preferences.
- Payment Records: Transaction reference IDs, UPI transaction screenshots, or confirmation receipts shared with us during order processing. (Note: We do not process or store sensitive payment card details or banking passwords on our servers.)
- Institutional Enquiries: School or institution name, designation, district, and contact details provided when submitting bulk or teacher enquiries.
How We Use Your Information
We use the details you provide exclusively for legitimate business purposes:
- To process, pack, and ship your book orders to your specified address.
- To communicate with you on WhatsApp, phone, or SMS regarding order confirmation, delivery fee calculations, payment verification, and courier dispatch tracking.
- To respond to your questions, custom requests, bulk orders, and customer service inquiries.
- To manage your customer account, if you choose to register on our site.
- To improve our book catalog, store usability, and customer experience.
Information Sharing and Disclosure
We strictly respect your privacy. We do not sell, rent, trade, or lease your personal information to third parties or marketing agencies.
Your information is disclosed only in the following limited circumstances:
- Delivery and Logistics Partners: We share your name, phone number, and delivery address with trusted courier and postal services (such as India Post, Professional Couriers, and ST Courier) strictly to complete the physical delivery of your parcel.
- Legal Compliance: If required by law, regulation, or legal process under the jurisdiction of the Republic of India.
Data Security
We take appropriate administrative and technical measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Access to customer contact and order information is restricted to authorized staff members who require the information to fulfill orders and provide support.
Cookies and Web Technologies
Our website uses standard session cookies necessary for core website functionality, such as keeping track of your cart items and managing user logins. We do not use intrusive third-party advertising cookies or cross-site tracking scripts.
Your Rights and Controls
You have the right to:
- Review the personal information stored in your account profile at any time.
- Update or correct your contact or delivery details.
- Request the deletion or removal of your account and associated personal data from our active records.
To exercise any of these rights, please contact us on WhatsApp at +91 7339250971 or call our office.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal regulations. Any updates will be posted directly to this page with an updated revision date.
Contact Us
If you have any questions or concerns regarding our privacy practices, please contact us:
- Sanjus Publications, Velachery, Chennai, Tamil Nadu
- WhatsApp: +91 7339250971
- Phone: 7339250971 / 9841250971 / 9840557066