Shipping Policy
Sanjus Publications delivers printed study guides directly to students, parents, schools, and bookshops across Tamil Nadu and throughout India. Here are complete details on how we pack, ship, and deliver your orders.
Dispatch Location & Courier Partners
All books are stocked, inspected, and dispatched directly from our publishing office in Velachery, Chennai. We partner with reliable postal and courier services to ensure prompt and secure delivery to all city, suburban, and rural addresses:
- India Post (Speed Post & Registered Book Post): For comprehensive pincode reach across all districts, rural towns, and remote villages in Tamil Nadu.
- Leading Express Couriers (Professional Couriers, ST Courier, etc.): For rapid doorstep delivery to cities and major towns.
Shipping Charges
Delivery charges are calculated based on parcel weight, package dimensions, and delivery location:
- Pre-Payment WhatsApp Confirmation: After you submit your order on our website, our dispatch team reviews the delivery address and confirms the exact, lowest available courier rate with you on WhatsApp before you pay.
- Transparent Rates: We pass on actual courier costs with no hidden handling surcharges.
- Bulk & School Orders: For large institutional orders or bookshop shipments, freight and transport logistics are arranged via regional transport services with concessional terms.
Dispatch & Delivery Timelines
- Order Processing Time: Orders are processed and packed within 24 to 48 hours of payment confirmation (excluding Sundays and state public holidays).
- Delivery within Tamil Nadu: Estimated delivery takes 2 to 4 working days after dispatch depending on your district and location.
- Delivery outside Tamil Nadu: Estimated delivery takes 4 to 7 working days depending on regional connectivity.
Please note: Delivery timelines may occasionally experience slight delays during extreme weather events, regional strikes, or peak festival seasons.
Tracking Your Parcel
We keep you informed at every step of the journey:
- As soon as your parcel is booked with the courier, we send your consignment / docket number and tracking link directly to your WhatsApp or mobile number.
- You can also visit our Track Order page at any time and enter your Order Number and phone number to view live status updates.
Delivery Address Guidelines
To avoid delivery delays or parcel returns, please ensure your delivery details are complete and accurate during checkout:
- Complete door/flat number, building name, and street name.
- Nearby landmark (e.g., opposite school, near bus stop).
- Correct city/town and district.
- Correct 6-digit postal PIN code.
- An active, reachable mobile number that the delivery agent can call.
Undelivered or Returned Parcels
If a parcel is returned to us due to an incorrect address, wrong PIN code, or repeated non-availability of the recipient, our team will contact you to arrange re-dispatch. Additional courier charges may apply for re-shipping returned parcels.
Questions About Delivery?
For urgent delivery requests, special instructions, or tracking assistance, contact our dispatch desk:
- WhatsApp: +91 7339250971
- Phone: 7339250971 / 9841250971 / 9840557066
- Address: Sanjus Publications, Velachery, Chennai, Tamil Nadu