Returns & Cancellation Policy
At Sanjus Publications, every book is checked, securely wrapped, and packed with care before it leaves our Velachery facility. We want you to be completely satisfied with your purchase. Here is our straightforward policy for returns, replacements, and cancellations.
Eligibility for Replacement or Return
We provide prompt replacements or refunds under the following circumstances:
- Transit Damage: The book or parcel arrived severely damaged, torn, bent, or water-damaged in courier transit.
- Manufacturing or Printing Defects: Missing pages, blank pages, illegible print, upside-down binding, or duplicate sections.
- Incorrect Book Delivered: The class, subject, medium, or edition received does not match what was confirmed in your order.
How to Request a Replacement
If your order qualifies for a replacement, please follow these steps:
- Notify Us Within 7 Days: Reach out to us within 7 calendar days of receiving your parcel.
- Send Us the Details on WhatsApp: Message our support team on WhatsApp at +91 7339250971 with your Order Number, your phone number, and clear photos or a short video showing the defect, damage, or incorrect title.
- Verification & Dispatch: Once verified, our team will immediately dispatch a fresh replacement copy to your address at no additional shipping cost.
Refunds
If a replacement copy for your title is unavailable or out of stock, we will issue a full refund including any delivery charges paid. Refunds are processed via original payment mode (UPI or bank transfer) within 3 to 5 working days following approval.
Order Cancellation
- Before Dispatch: You may cancel an order free of charge at any time before the parcel has been dispatched by contacting us immediately on WhatsApp (+91 7339250971) or phone. Any advance payment made will be refunded in full.
- After Dispatch: Once an order has been handed over to the courier partner and a tracking number has been generated, it cannot be cancelled mid-transit.
Non-Returnable Items & Exceptions
Because our publications are educational syllabus books updated for specific academic years, the following situations are not eligible for return or exchange:
- Books returned with markings, pencil/pen annotations, folded pages, or signs of usage.
- Issues reported more than 7 days after confirmed delivery.
- Ordering the incorrect class or medium by mistake where the book has already been delivered and opened. (Please double-check whether you need Tamil Medium or English Medium before confirming payment; our team is always available on WhatsApp to help you confirm the right book.)
Need Help with an Order?
If you experience any issue with your parcel, please contact our support team:
- WhatsApp: +91 7339250971
- Phone: 7339250971 / 9841250971 / 9840557066
- Address: Sanjus Publications, Velachery, Chennai, Tamil Nadu